Frequently Asked

We have been a Master Parts Distributor of backflow part and devices since 1984. We carry and supply for Watts, Febco, Wilkins, Ames, A.R.I. and Conbraco.  Additionally we carry other items related to the backflow industry including security cages and many other accessories.  If you have any questions or concerns about parts, please contact our staff who are extremely knowledgeable of all things backflow.

BackflowPartsUSA.com will accept returns for items that were ordered and sent incorrectly by us with no penalty to the customer. We will accept returns of product for up to (30) days from the date of purchase.

The following items may be returned for a full credit with full return shipping:
1) Merchandise that has been incorrectly sent to you.
2) Defective items (as determined by the manufacturer)

The following items may not be returned to us:
1) Custom Orders
2) Merchandise that has been installed, used or abused or has other cosmetic defects such as dirt, concrete, oil, etc.

All other items returned within 30 days are subject to a 25% restocking fee plus original shipping and handling.  Additionally, if items are missing parts or have been damaged an additional charge may be applied to bring product back to resalable condition. 

Credit for returned parts will only be issued once original parts are returned to our warehouse and in resalable condition. Customer is responsible for return freight to our warehouse.
Refunds will be reimbursed to the original credit card which was charged at time of purchase once returned part has been received.  

If you wish to return a part contact us and we will give you a Return Authorization. All merchandise has to be in resalable condition as determined by Backflow Parts USA. 

We hope this never happens but if we ship you something you did not order BackflowPartsUSA.com will replace it for you with the correct part. We will pay for the shipping back to our warehouse and pay for the shipping of the replacement item back to you. Please contact us immediately for any error in your order and we will resolve the issue right away.

A tracking number will be generated when the order is completed and shipped to you. You will receive an email confirmation of your order when it is shipped and at that time we will include the tracking number for you.

ANSWER: Backflow is the undesirable reversal of flow of nonpotable water or other substances through a cross-connection and into the piping of a public water system or consumer's potable water system. There are two types of backflow... backpressure backflow and backsiphonage. 

ANSWER: An RP is a mechanical backflow preventer that consists of two independently acting, spring-loaded check valves with a hydraulically operating, mechanically independent, spring-loaded pressure differential relief valve between the check valves and below the first check valve. It includes shutoff valves at each end of the assembly and is equipped with test cocks. An RP is effective against backpressure backflow and backsiphonage and may be used to isolate health or nonhealth hazards.

ANSWER: A PVB is a mechanical backflow preventer that consists of an independently acting, spring-loaded check valve and an independently acting, spring-loaded, air inlet valve on the discharge side of the check valve. It includes shutoff valves at each end of the assembly and is eqipped with test cocks. A PVB may be used to isolate health or nonhealth hazards but is effective against backsiphonage only.

ANSWER: A DC is a mechanical backflow preventer that consists of two independently acting, spring-loaded check valves. It includes shutoff valves at each end of the assembly and is equipped with test cocks. A DC is effective against backpressure backflow and backsiphonage but should be used to isolate only nonhealth hazards.

ANSWER: A rdc is similar to a DC in that it is a mechanical backflow preventer consisting of two independently acting, spring-loaded check valves. However, it usually does not include shutoff valves, mar or may not be equipped with test cocks or ports, and is generally less reliable than a DC. A rdc is effective against backpressure backflow and backsiphonage but should be used to isolate only nonhealth hazards and is intended for use only in water service connections to single-family homes.